Cancellation policy

Order Cancellation Policy

Due to the handmade nature of our products and same-day order processing, one-time purchases may only be canceled within 2 hours of placing the order.

After the 2-hour window has passed, or once an order has been processed or prepared for shipment, it cannot be canceled.

We begin fulfillment quickly to ensure timely delivery, and we are unable to guarantee cancellation requests submitted after this timeframe.

For immediate cancellation requests, please contact us at ashley@harlowcandle.com as soon as possible.

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Subscription & Cancellation Policy

By selecting a subscription purchase, you agree to recurring automatic billing at the frequency selected at checkout. Your payment method will be charged at each renewal date unless canceled in advance.

Subscriptions require a minimum of one fulfilled order before cancellation is permitted. After your initial order has been processed and shipped, you may cancel or modify your subscription prior to your next scheduled shipment.

To avoid being charged and shipped your next order, cancellations must be submitted at least 15 days before your next scheduled shipment date. Requests made after this window cannot be guaranteed and the upcoming order may still be processed.

Once a subscription order has been processed or shipped, it cannot be canceled.

Subscription billing and management are handled through a secure third-party application integrated with our Shopify store. By purchasing a subscription, you agree to the terms and billing policies associated with that service.

Failed or declined payments may result in delayed shipment or automatic cancellation of the subscription.

For questions, changes, or assistance with your subscription, please contact us at ashley@harlowcandle.com.

We reserve the right to modify or discontinue subscription offerings at any time.